Frequently Asked Questions
Everything you need to know about Nearby Pets India.
General
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Nearby Pets India is a premium pet shop dedicated to providing healthy pets, high-quality pet supplies, and expert advice to pet parents across India.
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We have multiple physical locations in major Indian cities. Please check our 'Contact Us' page for the store nearest to you.
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We facilitate the process online, but we prioritize the health and safety of the animal. We provide all details online, and you can visit or arrange safe delivery.
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Yes, all our pets come with up-to-date vaccinations and health clearance certificates from certified veterinarians.
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We offer dogs, cats, exotic birds, small animals like hamsters and rabbits, and various fish species.
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Yes, we provide a health guarantee for a specific period after purchase to ensure your new companion is healthy.
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We have a strict policy regarding pet returns to ensure their well-being. Please refer to our Return Policy page for details.
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Yes, many of our physical stores offer professional grooming services for dogs and cats.
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You can reach us via WhatsApp, email, or our dedicated helpline number provided on the website.
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Absolutely. We are fully licensed and comply with all Indian animal welfare regulations and local municipal laws.
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Yes, we have special pricing for bulk orders and a loyalty program for regular customers.
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Yes, once your order is shipped, you will receive a tracking ID via SMS and email.
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We accept all major credit/debit cards, UPI, Net Banking, and popular digital wallets in India.
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Yes, our 'Pet Points' program allows you to earn rewards on every purchase which can be redeemed later.
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Click on the 'Sign Up' button at the top right of our website and follow the simple registration process.
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You can change it if the order hasn't been dispatched yet. Contact our support team immediately.
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Some of our flagship stores offer boarding facilities. Contact your nearest store for availability.
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Contact us immediately. We will guide you to our partner vets or provide necessary assistance under our health guarantee.
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Yes, we have a wide range of accessories including leashes, collars, beds, toys, and grooming kits.
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We highly encourage visiting our stores to interact with the pets before making a decision.
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We can recommend professional trainers in your area and offer basic guidance through our blog.
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No, all prices shown are inclusive of taxes. Shipping charges, if any, are shown at checkout.
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Subscribe to our newsletter or follow us on Instagram and Facebook for the latest updates.
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Yes, our staff is trained to provide basic nutritional guidance based on your pet's age and breed.
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We use industry-standard encryption to ensure your data and payment information are completely safe.
Dogs
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We specialize in Golden Retrievers, Labradors, German Shepherds, Beagles, Pugs, and many other popular breeds in India.
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Many of our puppies come with KCI (Kennel Club of India) registration. Check the individual puppy listing for details.
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We recommend high-protein puppy kibble specifically formulated for large breeds, like Royal Canin or Farmina.
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Generally, once every 2-4 weeks is sufficient, depending on the breed and activity level.
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We offer breeds known for their guarding instincts, such as German Shepherds and Rottweilers, raised in a family-friendly environment.
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Smaller breeds like Shih Tzus, Pugs, and French Bulldogs are excellent choices for apartment living in India.
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Puppies typically need DHLPP, Anti-Rabies, and Kennel Cough vaccinations in their first year.
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Yes, we have a variety of rubber and nylon teething toys to help soothe your puppy's gums.
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Consistency is key. Take them out frequently and reward them when they go in the right spot. We also sell potty training pads.
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Plain Roti in moderation is usually fine, but avoid salt, oil, onions, and spices which are harmful to dogs.
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We sell various spot-on treatments, collars, and shampoos. Regular grooming also helps in prevention.
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Yes, we have a collection of sweaters, jackets, and hoodies for dogs of all sizes.
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Labradors are high-energy dogs and typically need at least 1-2 hours of exercise daily.
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Yes, Labradors are known for being extremely friendly and patient with children.
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Yes, we have a wide selection of comfortable beds and durable crates for training and travel.
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Deworming removes internal parasites. Puppies need it every month initially, while adults need it every 3 months.
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Poodles, Shih Tzus, and Malteses are known for being low-shedding breeds.
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Yes, we often have Poodles and Shih Tzus which are considered more hypoallergenic than other breeds.
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Training and ensuring they get enough mental and physical stimulation are the best ways to manage barking.
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Yes, we carry various Glucosamine and Chondroitin supplements for senior dogs and large breeds.
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Beagles typically live between 12 to 15 years with proper care.
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Introduce them on neutral ground and supervise their interactions closely for the first few days.
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Yes, for KCI registered puppies, a pedigree chart is provided by the Kennel Club of India.
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No, they are highly intelligent and eager to please, making them one of the easiest breeds to train.
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Pack their food, water, a leash, waste bags, a first-aid kit, and their favorite toy.
Cats
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We commonly have Persian cats, Maine Coons, Siamese, and occasionally British Shorthairs.
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Persian cats require daily grooming to prevent matting due to their long fur.
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We offer bentonite (clumping), silica, and biodegradable wood pellet litters. Clumping is usually the most popular.
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You should scoop daily and do a full change and deep clean every 1-2 weeks.
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Most cats groom themselves effectively, but long-haired breeds may need a bath every few months.
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Cats need the Tricat (FVRCP) vaccine and the Anti-Rabies vaccine annually.
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Contrary to popular belief, many adult cats are lactose intolerant. It's better to provide fresh water or specialized cat milk.
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Yes, we have everything from simple scratching pads to elaborate cat trees.
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Provide plenty of scratching posts and use catnip to attract them to the posts instead of your sofa.
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Indoor cats are generally safer from diseases and accidents. With enough toys and vertical space, they live very happy lives.
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Yes, we sell dried catnip, catnip sprays, and toys infused with catnip.
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Use a slow introduction process, keeping them in separate rooms and swapping scents before a face-to-face meeting.
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Kittens need high-calorie kitten-specific food until they are about 12 months old.
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It could be for attention, hunger, or health issues. If it's unusual, a vet visit is recommended.
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Yes, we have both hard-shell and soft-sided carriers suitable for car and air travel.
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Clear eyes, clean ears, a shiny coat, and a good appetite are all signs of a healthy cat.
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Yes, cats can be trained using positive reinforcement, though they are generally more independent than dogs.
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Yes, we have specialized combs and brushes designed specifically for long-haired Persian cats.
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Cats often don't drink enough. Providing a cat water fountain can encourage them to stay hydrated.
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Yes, Maine Coons are often called 'gentle giants' and are known for being very friendly and social.
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We have a wide variety of treats, including creamy treats, jerky, and dental chews for cats.
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Look for small black specks (flea dirt) in their fur or excessive scratching.
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Yes, we have both gravity-fed and programmable electronic automatic feeders.
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With good care, indoor cats can live 15-20 years or even longer.
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Yes, we stock senior-specific formulas that are easier to digest and support joint health.
Exotic Birds
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We offer Budgies, Cockatiels, African Greys, Macaws, and various types of Conures.
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Yes, birds need enough space to stretch their wings fully and move around comfortably. Larger is always better.
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A mix of high-quality pellets, fresh vegetables, fruits, and a limited amount of seeds is ideal.
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Many species like African Greys and Macaws are excellent mimics. Even Budgies and Cockatiels can learn a few words.
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Provide a variety of toys, rotate them regularly, and spend time interacting with your bird every day.
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Yes, birds benefit greatly from natural sunlight or full-spectrum UV lights for Vitamin D synthesis.
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The tray should be cleaned daily, and the entire cage should be deep-cleaned weekly.
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Some species, especially large parrots and conures, can be quite loud. Consider this if you live in an apartment.
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Yes, we stock premium hand-rearing formulas like Kaytee or NutriBird for baby birds.
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Signs include fluffed-up feathers, lethargy, change in droppings, or discharge from the nostrils.
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We recommend consulting a professional. Clipping can prevent escapes but limits the bird's natural exercise.
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Yes, birds should have an annual check-up with an avian specialist veterinarian.
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Toys made of natural wood, vegetable-dyed leather, and bird-safe metals are best. Avoid small plastic parts.
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Lifespans vary greatly. Budgies live 10-15 years, while Macaws can live 50-80 years.
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Yes, we have wooden breeding boxes suitable for various bird sizes.
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No, chocolate is toxic to birds, as are avocado, caffeine, and onion.
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Most birds enjoy a misting with water from a spray bottle or a shallow dish of water to splash in.
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Feather plucking can be caused by stress, boredom, or medical issues. It requires immediate attention.
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Grit is generally not needed for parrots and can cause impaction. We recommend cuttlebone for calcium instead.
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Yes, Cockatiels are known for being gentle and relatively easy to care for, making them great first birds.
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Yes, we sell harnesses that allow you to take your bird outside safely.
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It's generally not recommended as they may fight. Each species usually needs its own space.
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Use positive reinforcement and treats. Start in a quiet room and be very patient.
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Yes, we have heated perches to keep your bird warm during colder months in North India.
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Place their cage outside with food and water. They often stay nearby and may return to their familiar 'home'.
Small Animals
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We commonly have Hamsters, Guinea Pigs, Rabbits, and sometimes Hedgehogs.
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Yes, hamsters are very active at night and a solid-surface wheel is essential for their exercise.
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Paper-based bedding or Timothy hay is excellent. Avoid cedar or pine shavings which can be harmful.
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Guinea Pigs are very social and are much happier when kept in pairs of the same sex.
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In some areas, rabbits need vaccinations against RHD and Myxomatosis. Consult a local vet.
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A mix of hamster pellets, occasional fresh veggies, and a small amount of seeds/nuts is ideal.
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Spot clean daily and do a full bedding change once a week.
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Rabbits and Guinea Pigs need unlimited access to fresh hay (like Timothy or Alfalfa) for digestion and tooth health.
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No, hamsters should never be bathed in water. They use sand baths to keep themselves clean.
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Rabbits are delicate and can be skittish. They are best for older children who can handle them gently.
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On average, Guinea Pigs live between 4 to 8 years.
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Yes, we have various wooden chews and mineral stones to help keep their teeth at a healthy length.
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Rabbits need a large area. A cage should only be a 'base'; they need several hours of exercise in a larger pen or room.
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Yes, but only in very small amounts as fruit is high in sugar. Avoid citrus fruits.
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Yes, we have small, secure carriers perfect for vet visits or travel.
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It can be difficult; we recommend having our staff or a vet check for you.
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Thumping is a sign that the rabbit feels threatened, angry, or is trying to warn others of danger.
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Yes, Guinea Pigs cannot produce their own Vitamin C and often need supplements or Vitamin C-rich veggies.
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No, it is best to keep different species in separate enclosures to prevent stress and injury.
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Let them settle in for a few days, then start by offering treats from your hand through the cage bars.
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Yes, it helps with behavior and prevents certain health issues, especially in females.
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It's a small shelter inside the cage where the animal can go to feel safe and sleep.
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Yes, we sell H-style harnesses specifically designed for rabbits to enjoy safe outdoor time.
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Yes, hedgehogs are most active during the night and will sleep during the day.
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Yes, we have various sizes of drip-proof water bottles that attach easily to cages.
Delivery Service
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Yes, we offer safe and specialized pet transport services to most major cities in India.
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Pets are transported in climate-controlled vehicles or via specialized air cargo with full supervision.
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Delivery costs vary based on the distance and the size of the pet. Please contact us for a quote.
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Yes, we deliver all pet supplies nationwide through our courier partners.
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Typically, orders are delivered within 3-5 business days depending on your location.
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COD is available for pet supplies in select pin codes, but not for live pet purchases.
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We try our best to accommodate your schedule for local deliveries. For long-distance, we provide an estimated window.
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Our handlers are trained to manage pet stress. We provide frequent breaks and hydration during road transport.
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Currently, we only provide pet relocation services within India.
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For road transport, our drivers provide regular WhatsApp updates and location sharing.
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Yes, all our pet transport vehicles are thoroughly sanitized before and after every journey.
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Yes, we provide IATA-standard crates for air travel and comfortable carriers for road travel.
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We handle all necessary paperwork, including vet health certificates and transit permits.
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Yes, we deliver pet supplies on Saturdays. Live pet deliveries are scheduled based on the best transit conditions.
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Yes, express shipping for supplies is available at an additional cost at checkout.
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If your supply package is damaged, please inform the delivery person and contact our support within 24 hours.
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We deliver supplies to almost all pin codes. Live pet delivery to remote areas depends on connectivity.
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Yes, as long as they are authorized by you and know how to handle the pet upon arrival.
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Yes, you can order online and pick up your items from your nearest Nearby Pets India store.
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We comply with all Indian laws regarding the transport of live animals and restricted goods.
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We offer optional transit insurance for your peace of mind during long-distance relocations.
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We recommend a light meal a few hours before and ensuring they have had a chance to exercise.
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The courier will typically attempt delivery again the next day or leave it at a local pick-up point.
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Yes, large items are shipped via our heavy-goods logistics partners.
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Fill out the inquiry form on our 'Pet Transport' page, and we'll get back to you within 24 hours.