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Frequently Asked Questions

Everything you need to know about Nearby Pets India.

General

Nearby Pets India is a premium pet shop dedicated to providing healthy pets, high-quality pet supplies, and expert advice to pet parents across India.
We have multiple physical locations in major Indian cities. Please check our 'Contact Us' page for the store nearest to you.
We facilitate the process online, but we prioritize the health and safety of the animal. We provide all details online, and you can visit or arrange safe delivery.
Yes, all our pets come with up-to-date vaccinations and health clearance certificates from certified veterinarians.
We offer dogs, cats, exotic birds, small animals like hamsters and rabbits, and various fish species.
Yes, we provide a health guarantee for a specific period after purchase to ensure your new companion is healthy.
We have a strict policy regarding pet returns to ensure their well-being. Please refer to our Return Policy page for details.
Yes, many of our physical stores offer professional grooming services for dogs and cats.
You can reach us via WhatsApp, email, or our dedicated helpline number provided on the website.
Absolutely. We are fully licensed and comply with all Indian animal welfare regulations and local municipal laws.
Yes, we have special pricing for bulk orders and a loyalty program for regular customers.
Yes, once your order is shipped, you will receive a tracking ID via SMS and email.
We accept all major credit/debit cards, UPI, Net Banking, and popular digital wallets in India.
Yes, our 'Pet Points' program allows you to earn rewards on every purchase which can be redeemed later.
Click on the 'Sign Up' button at the top right of our website and follow the simple registration process.
You can change it if the order hasn't been dispatched yet. Contact our support team immediately.
Some of our flagship stores offer boarding facilities. Contact your nearest store for availability.
Contact us immediately. We will guide you to our partner vets or provide necessary assistance under our health guarantee.
Yes, we have a wide range of accessories including leashes, collars, beds, toys, and grooming kits.
We highly encourage visiting our stores to interact with the pets before making a decision.
We can recommend professional trainers in your area and offer basic guidance through our blog.
No, all prices shown are inclusive of taxes. Shipping charges, if any, are shown at checkout.
Subscribe to our newsletter or follow us on Instagram and Facebook for the latest updates.
Yes, our staff is trained to provide basic nutritional guidance based on your pet's age and breed.
We use industry-standard encryption to ensure your data and payment information are completely safe.

Dogs

We specialize in Golden Retrievers, Labradors, German Shepherds, Beagles, Pugs, and many other popular breeds in India.
Many of our puppies come with KCI (Kennel Club of India) registration. Check the individual puppy listing for details.
We recommend high-protein puppy kibble specifically formulated for large breeds, like Royal Canin or Farmina.
Generally, once every 2-4 weeks is sufficient, depending on the breed and activity level.
We offer breeds known for their guarding instincts, such as German Shepherds and Rottweilers, raised in a family-friendly environment.
Smaller breeds like Shih Tzus, Pugs, and French Bulldogs are excellent choices for apartment living in India.
Puppies typically need DHLPP, Anti-Rabies, and Kennel Cough vaccinations in their first year.
Yes, we have a variety of rubber and nylon teething toys to help soothe your puppy's gums.
Consistency is key. Take them out frequently and reward them when they go in the right spot. We also sell potty training pads.
Plain Roti in moderation is usually fine, but avoid salt, oil, onions, and spices which are harmful to dogs.
We sell various spot-on treatments, collars, and shampoos. Regular grooming also helps in prevention.
Yes, we have a collection of sweaters, jackets, and hoodies for dogs of all sizes.
Labradors are high-energy dogs and typically need at least 1-2 hours of exercise daily.
Yes, Labradors are known for being extremely friendly and patient with children.
Yes, we have a wide selection of comfortable beds and durable crates for training and travel.
Deworming removes internal parasites. Puppies need it every month initially, while adults need it every 3 months.
Poodles, Shih Tzus, and Malteses are known for being low-shedding breeds.
Yes, we often have Poodles and Shih Tzus which are considered more hypoallergenic than other breeds.
Training and ensuring they get enough mental and physical stimulation are the best ways to manage barking.
Yes, we carry various Glucosamine and Chondroitin supplements for senior dogs and large breeds.
Beagles typically live between 12 to 15 years with proper care.
Introduce them on neutral ground and supervise their interactions closely for the first few days.
Yes, for KCI registered puppies, a pedigree chart is provided by the Kennel Club of India.
No, they are highly intelligent and eager to please, making them one of the easiest breeds to train.
Pack their food, water, a leash, waste bags, a first-aid kit, and their favorite toy.

Cats

We commonly have Persian cats, Maine Coons, Siamese, and occasionally British Shorthairs.
Persian cats require daily grooming to prevent matting due to their long fur.
We offer bentonite (clumping), silica, and biodegradable wood pellet litters. Clumping is usually the most popular.
You should scoop daily and do a full change and deep clean every 1-2 weeks.
Most cats groom themselves effectively, but long-haired breeds may need a bath every few months.
Cats need the Tricat (FVRCP) vaccine and the Anti-Rabies vaccine annually.
Contrary to popular belief, many adult cats are lactose intolerant. It's better to provide fresh water or specialized cat milk.
Yes, we have everything from simple scratching pads to elaborate cat trees.
Provide plenty of scratching posts and use catnip to attract them to the posts instead of your sofa.
Indoor cats are generally safer from diseases and accidents. With enough toys and vertical space, they live very happy lives.
Yes, we sell dried catnip, catnip sprays, and toys infused with catnip.
Use a slow introduction process, keeping them in separate rooms and swapping scents before a face-to-face meeting.
Kittens need high-calorie kitten-specific food until they are about 12 months old.
It could be for attention, hunger, or health issues. If it's unusual, a vet visit is recommended.
Yes, we have both hard-shell and soft-sided carriers suitable for car and air travel.
Clear eyes, clean ears, a shiny coat, and a good appetite are all signs of a healthy cat.
Yes, cats can be trained using positive reinforcement, though they are generally more independent than dogs.
Yes, we have specialized combs and brushes designed specifically for long-haired Persian cats.
Cats often don't drink enough. Providing a cat water fountain can encourage them to stay hydrated.
Yes, Maine Coons are often called 'gentle giants' and are known for being very friendly and social.
We have a wide variety of treats, including creamy treats, jerky, and dental chews for cats.
Look for small black specks (flea dirt) in their fur or excessive scratching.
Yes, we have both gravity-fed and programmable electronic automatic feeders.
With good care, indoor cats can live 15-20 years or even longer.
Yes, we stock senior-specific formulas that are easier to digest and support joint health.

Exotic Birds

We offer Budgies, Cockatiels, African Greys, Macaws, and various types of Conures.
Yes, birds need enough space to stretch their wings fully and move around comfortably. Larger is always better.
A mix of high-quality pellets, fresh vegetables, fruits, and a limited amount of seeds is ideal.
Many species like African Greys and Macaws are excellent mimics. Even Budgies and Cockatiels can learn a few words.
Provide a variety of toys, rotate them regularly, and spend time interacting with your bird every day.
Yes, birds benefit greatly from natural sunlight or full-spectrum UV lights for Vitamin D synthesis.
The tray should be cleaned daily, and the entire cage should be deep-cleaned weekly.
Some species, especially large parrots and conures, can be quite loud. Consider this if you live in an apartment.
Yes, we stock premium hand-rearing formulas like Kaytee or NutriBird for baby birds.
Signs include fluffed-up feathers, lethargy, change in droppings, or discharge from the nostrils.
We recommend consulting a professional. Clipping can prevent escapes but limits the bird's natural exercise.
Yes, birds should have an annual check-up with an avian specialist veterinarian.
Toys made of natural wood, vegetable-dyed leather, and bird-safe metals are best. Avoid small plastic parts.
Lifespans vary greatly. Budgies live 10-15 years, while Macaws can live 50-80 years.
Yes, we have wooden breeding boxes suitable for various bird sizes.
No, chocolate is toxic to birds, as are avocado, caffeine, and onion.
Most birds enjoy a misting with water from a spray bottle or a shallow dish of water to splash in.
Feather plucking can be caused by stress, boredom, or medical issues. It requires immediate attention.
Grit is generally not needed for parrots and can cause impaction. We recommend cuttlebone for calcium instead.
Yes, Cockatiels are known for being gentle and relatively easy to care for, making them great first birds.
Yes, we sell harnesses that allow you to take your bird outside safely.
It's generally not recommended as they may fight. Each species usually needs its own space.
Use positive reinforcement and treats. Start in a quiet room and be very patient.
Yes, we have heated perches to keep your bird warm during colder months in North India.
Place their cage outside with food and water. They often stay nearby and may return to their familiar 'home'.

Small Animals

We commonly have Hamsters, Guinea Pigs, Rabbits, and sometimes Hedgehogs.
Yes, hamsters are very active at night and a solid-surface wheel is essential for their exercise.
Paper-based bedding or Timothy hay is excellent. Avoid cedar or pine shavings which can be harmful.
Guinea Pigs are very social and are much happier when kept in pairs of the same sex.
In some areas, rabbits need vaccinations against RHD and Myxomatosis. Consult a local vet.
A mix of hamster pellets, occasional fresh veggies, and a small amount of seeds/nuts is ideal.
Spot clean daily and do a full bedding change once a week.
Rabbits and Guinea Pigs need unlimited access to fresh hay (like Timothy or Alfalfa) for digestion and tooth health.
No, hamsters should never be bathed in water. They use sand baths to keep themselves clean.
Rabbits are delicate and can be skittish. They are best for older children who can handle them gently.
On average, Guinea Pigs live between 4 to 8 years.
Yes, we have various wooden chews and mineral stones to help keep their teeth at a healthy length.
Rabbits need a large area. A cage should only be a 'base'; they need several hours of exercise in a larger pen or room.
Yes, but only in very small amounts as fruit is high in sugar. Avoid citrus fruits.
Yes, we have small, secure carriers perfect for vet visits or travel.
It can be difficult; we recommend having our staff or a vet check for you.
Thumping is a sign that the rabbit feels threatened, angry, or is trying to warn others of danger.
Yes, Guinea Pigs cannot produce their own Vitamin C and often need supplements or Vitamin C-rich veggies.
No, it is best to keep different species in separate enclosures to prevent stress and injury.
Let them settle in for a few days, then start by offering treats from your hand through the cage bars.
Yes, it helps with behavior and prevents certain health issues, especially in females.
It's a small shelter inside the cage where the animal can go to feel safe and sleep.
Yes, we sell H-style harnesses specifically designed for rabbits to enjoy safe outdoor time.
Yes, hedgehogs are most active during the night and will sleep during the day.
Yes, we have various sizes of drip-proof water bottles that attach easily to cages.

Delivery Service

Yes, we offer safe and specialized pet transport services to most major cities in India.
Pets are transported in climate-controlled vehicles or via specialized air cargo with full supervision.
Delivery costs vary based on the distance and the size of the pet. Please contact us for a quote.
Yes, we deliver all pet supplies nationwide through our courier partners.
Typically, orders are delivered within 3-5 business days depending on your location.
COD is available for pet supplies in select pin codes, but not for live pet purchases.
We try our best to accommodate your schedule for local deliveries. For long-distance, we provide an estimated window.
Our handlers are trained to manage pet stress. We provide frequent breaks and hydration during road transport.
Currently, we only provide pet relocation services within India.
For road transport, our drivers provide regular WhatsApp updates and location sharing.
Yes, all our pet transport vehicles are thoroughly sanitized before and after every journey.
Yes, we provide IATA-standard crates for air travel and comfortable carriers for road travel.
We handle all necessary paperwork, including vet health certificates and transit permits.
Yes, we deliver pet supplies on Saturdays. Live pet deliveries are scheduled based on the best transit conditions.
Yes, express shipping for supplies is available at an additional cost at checkout.
If your supply package is damaged, please inform the delivery person and contact our support within 24 hours.
We deliver supplies to almost all pin codes. Live pet delivery to remote areas depends on connectivity.
Yes, as long as they are authorized by you and know how to handle the pet upon arrival.
Yes, you can order online and pick up your items from your nearest Nearby Pets India store.
We comply with all Indian laws regarding the transport of live animals and restricted goods.
We offer optional transit insurance for your peace of mind during long-distance relocations.
We recommend a light meal a few hours before and ensuring they have had a chance to exercise.
The courier will typically attempt delivery again the next day or leave it at a local pick-up point.
Yes, large items are shipped via our heavy-goods logistics partners.
Fill out the inquiry form on our 'Pet Transport' page, and we'll get back to you within 24 hours.